In the event that payment info has not reached Google payment center, the purchased GB may not be reflected into account.
If the purchased GB has not been credited for a period of time after the time of payment, please get in touch with the customer service center, where personnel will verify the relevant payment details.
As for verified reports of purchased GB not reflected, customer service personnel will then proceed to process the report by reimbursement of purchased GB or terminate the transaction accordingly.
It may take up to one day or longer to be reflected due to delays in settlement processing.
If a purchased item is still not reflected, please contact Apple directly for cancellation request.
*Please inform Apple that the purchased item is not reflected in the app
*Settlement cancellation can only be implemented at Apple, which manages debts and billing information
*For customers who use the "Family Sharing", a new function added with the iOS8 release, it may not be reflected if they do not approve the purchase at the master terminal (The master terminal = the entity that shares and accepts the purchase of contents, the slave terminal = the terminal approved by the master terminal).
After approval on the master terminal, follow the dialog displayed on the slave terminal to reactivate the application:
1. Select [Contact Apple Support] from the Apple Support page.
2. Select [Music].
3. Select [iTunes Store].
4. Select [Subscriptions & Purchases].
5. Select [iTunes Store account billing].
6. Select support contact channel.
※ The above procedure may change with web site renewal.
If you signed in, your contact information is listed. If not, please enter it manually.
In the Additional Information column, enter the order number and the reason for the cancellation.
· Inn-App purchase (GB purchase) order number and the contents of the order
* It is listed in the email from iTunes Store.
If you have not received the e-mail, you will need to check the purchase history from your iTunes on a PC.